Butler Harwell
Concierge Department
Welcome to our Concierge Department, your dedicated team for premium aftercare following integration.
We understand that your technology journey doesn’t end once systems go live. Maintaining peak performance, smoothing user experience, evolving with technology advancements and product development, and adapting to your personal needs are equally critical. That’s why our Concierge Team stands ready to manage every technical step, providing expert support, tailored solutions, and proactive optimisations to ensure your investment continues to deliver excellence.
Trust us to be there, so you can stay focused on what you do best.
Butler Harwell Concierge Plan
Our Philosophy
At Butler Harwell, we are passionate about enriching lives through the refined integration of technology and design, crafting homes that are as functional as they are beautiful. We believe design and technology should exist in perfect harmony, where technology enhances everyday living without ever overwhelming it.
Effortless Living
At the heart of our philosophy lies the pursuit of effortless living. Our purpose is to simplify and elevate your home experience. Whether it’s the intuitive control of your favourite appliances, intelligent automation that improves efficiency, curated scenes with a single command, or the ongoing care that keeps your systems performing flawlessly and securely as technology advances, we’re here to remove any complexity, so you can enjoy the comfort and confidence of your connected home. .
Complete Peace of Mind
Opting for a Butler Harwell Concierge Plan guarantees the lasting performance and durability of the advanced systems we meticulously install for residential, commercial, and specialist projects.
Beyond installation, our Concierge Department is dedicated to your complete peace of mind, providing unmatched aftercare for a wide range of audio-visual, lighting, and security systems.
We maintain the integrity and longevity of your tailored solutions. Whether you’re enhancing your home entertainment, programming bespoke scenes, or upgrading security hardware, our Concierge Team ensures your systems run seamlessly and effortlessly, allowing you to focus on what you do best.
Tailored Protection
The Butler Harwell Concierge Plan offers three membership tiers, each created to protect your investment and ensure your systems perform flawlessly, day after day. Scheduled service visits keep your technology operating at its peak, extending its lifespan and preventing issues before they occur. Every plan includes detailed monthly performance reports, giving you clarity and confidence in how your systems are running. As you move through the tiers, additional privileges such as emergency call-outs, faster response times, and unlimited remote support provide even greater reassurance. All members also enjoy exclusive benefits, including preferential pricing on upgrades and future equipment purchases.
We Take Care of Everything
Your Home, Our Responsibility
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Proactive care, lasting assurance.
Without regular servicing, small faults can become costly problems.
Our planned visits prevent disruptions, protect your investment, and keep your systems performing at their best.
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Preserving the power within .
Dust and overheating silently damage equipment. Our rack servicing safeguards the unseen heart of your system, ensuring silent, stable, uninterrupted performance.
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Stay secure, stay ahead.
Technology evolves rapidly. Updates protect against cyber threats, enable new integrations, and ensure your systems remain future-ready, reliable, and in step with modern living.
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Your experts, on demand.
From resolving issues instantly to programming bespoke scenes, our specialists are always a call away—delivering convenience, speed, and confidence without waiting for a site visit.
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When it matters most.
Should the unexpected happen, you’ll never face downtime alone. Our rapid-response engineers restore your system quickly and discreetly, whenever you need us.
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Protection that never sleeps.
We monitor your systems continuously, detecting risks before they become problems—so you enjoy effortless performance with total confidence.
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Transparency you can trust.
Clear, concise updates put you in control, with regular insights into performance, efficiency, and security.
Tailored Levels of Care
Foundation - Core support on demand
For clients who prefer ad-hoc assistance without ongoing commitments.
Premier - Reliable care, made simple
Annual service, updates, rack clean, and reduced call-out fees.
Enhanced - Advanced support, faster response
Two services per year, priority response, and 24/7 remote support.
Elite - The ultimate in complete assurance
Comprehensive cover, four services, unlimited support, and priority care.
Exclusive Privileges
Privilege that Pays Back
As a valued member, you’ll enjoy preferential pricing on labour rates in addition to product upgrades and enhancements, delivering more innovation and more value over time.
Cinema Concierge Cover
Ensuring Every Screening Feels Like Opening Night
Your Home Cinema is the unique combination of design and technology. Expertly installed to deliver experiences you won’t get anywhere else. Given that your room is so bespoke, it can only be a benefit to have bespoke aftercare.
Along with our 3 Butler Harwell Concierge Plan tiers, we also offer Supplementary, or Independent Cinema Concierge Cover, dedicated to the wellbeing of your carefully crafted Home Cinema.
Over time the equipment needs specialised cleaning, adjusting and re-aligning to maintain their performance and extend the products lifespan.
Additionally, optional Audio & Video calibration is offered. Cost and frequency is dependant on brand and can be advised on request.
Terms and Conditions
The Small Details Matter
To give you complete clarity, we’ve highlighted the key details of your BUTLER HARWELL CONCIERGE PLAN and CINEMA CONCIERGE COVER. These are designed to reassure you that everything is taken care of, while keeping things simple and transparent. Further information can be provided on request and will be clearly detailed in your contract.
On-Boarding Fee: This may be reduced or waived if Butler Harwell carried out your original installation. For non-Butler Harwell systems, a new router may also be required at additional cost.
Inclusive Call-Outs: Your plan includes a set number of call-outs. Once these are used, any further visits will still be discounted in line with your membership tier.
Remote Support Response Times:
– Foundation: available if access is possible, not prioritised
– Premier: scheduled as soon as possible
– Enhanced & Elite: priority support within one hour
On-Site Support: For Foundation, attendance is subject to engineer availability. Higher tiers enjoy priority booking.
Exclusions: Sonos, Apple products, televisions, and other commodity items are capped at a maximum 5% discount.
Remote Diagnosis: Wherever possible, we will diagnose and resolve issues remotely before arranging site visits to minimise disruption and cost.
Travel Cover: Call-outs include up to 60 minutes of travel each way from one of our offices. Additional costs may apply for longer distances.
New Installation Discount: When Concierge Cinema Cover is taken at the time of installation, the first year’s fee is reduced.
All prices exclude VAT. CCTV and alarm monitoring are not included. Subscription services required for certain functions are not covered. If cover is not renewed, any remote monitoring will be disconnected. Full terms and conditions are available on request.
Ask Us About Membership Exclusivity
Our Concierge Team will be happy to take your call and share more detail help you explore which Butler Harwell Concierge Plan or Cinema Cover will be best for you. We or to share more detail on membership benefits.