Join the Butler Harwell Family
We're glad you visited our careers page. We could be a great match. Live vacancies are posted below. We look forward to your application.
Are you ready to build and lead a world-class support department in the smart home technology sector? Butler Harwell, headquartered in Ashford, Kent, was founded in 2018 and specialises in the design, installation and ongoing maintenance of high-end smart-home and audio-visual systems. The Company has experienced exponential growth since its incorporation in 2018, now boasting team members across two office locations (Essex and Kent); the Company also benefits from the smart show home it shares in partnership with renowned German housebuilder Huf Haus, at Brooklands in Weybridge, Surrey.
Browse Our Vacancies
LIGHTING DESIGNER
We are seeking a creative and technically skilled Lighting Designer to join our team in our Ashford, Kent office. The Lighting Designer will be responsible for designing, specifying, and implementing cutting-edge audio-visual systems for various types of projects, including corporate offices, educational institutions, entertainment venues, and more. The role involves working closely with clients, project managers, and installation teams to ensure the successful execution of Lighting solutions.
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Lighting Design: Create bespoke lighting solutions tailored to client needs across residential and commercial environments.
System Specification: Select equipment based on performance, compatibility, and budget.
Technical Drawings: Produce layouts, schematics, and wiring diagrams using CAD software.
Project Coordination: Liaise with project managers, engineers, and installers to ensure designs are delivered on time and to spec.
Client Collaboration: Understand client requirements and present clear, innovative lighting solutions.
Budget Awareness: Deliver cost-effective designs without compromising on quality.
Technology Awareness: Keep current with lighting trends and innovations.
Support & Troubleshooting: Assist during installation and post-installation phases.
Documentation: Prepare detailed technical documentation including manuals and system guides.
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To be eligible for this role, you must meet the following requirements:
Essential:
3–5 years of experience in lighting design
Proficiency in AutoCAD, Visio, and/or Photoshop
Strong knowledge of lighting systems and technologies
Excellent communication and interpersonal skills
Strong attention to detail and documentation skills
Ability to manage multiple projects and meet deadlines
Problem-solving mindset with critical thinking skills
Full UK driving licence (preferred)
Desirable:
Industry certifications (e.g. CTS)
Experience in corporate, education, or live event lighting
Familiarity with room acoustics and design principles
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This is a full-time, junior to mid-level office role based in our Ashford, Kent office with occasional travel to project sites as determined.
We will include training towards BM<X and Dialux and anticipate the role to grow as you do.
Base salary from £30,000 DOE, where a discretionary 5% annual bonus (paid quarterly), based on meeting agreed targets / KPIs.
The role includes 20 days paid holiday plus eight days bank holidays per year. Additionally, any working days between Christmas and New Year will be paid, despite our office being closed during this time.
A laptop and all applicable software will be provided with an expenses card for general day-to-day company use. It is preferable that candidates have a full UK driving licence.
SUMMARY
Competitive base salary from £30,000 DOE
Discretionary annual bonus (5%, paid quarterly)
20 days paid holiday + 8 bank holidays
Paid leave between Christmas and New Year (office closed)
Company laptop, software and expenses card
Training provided in BM<x and DIALux
Opportunities for progression as the role develops
Occasional travel to client/project sites
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Please provide a copy of your CV, along with a covering letter detailing why you are interested in this opportunity to:
Successful candidates will be required to provide a reference and must have the legal right to live and work in the UK.
Thank you for your interest - we look forward to hearing from you.
ELECTRICAL ENGINEER
We are seeking a full-time, skilled Electrical Engineer to join our established, growing team, ideally based in Kent, Surrey, West Sussex or Greater London. The candidate will have a minimum of five years experience, electrical qualifications, as well as good communication and time management skills.
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The ideal candidate will be responsible for:
Designing and implementing electrical systems for both residential and commercial installations.
Carrying out installations, inspections, fault diagnosis, testing, repair, and maintenance of electrical or electronic wiring, equipment, appliances, apparatus, and fixtures.
Maintaining accurate worksheets and records/documentation associated with your work.
Ensuring compliance with agreed codes, legislation, and procedures, including health and safety regulations.
Meeting personal targets and contributing to team goals.
Adhering to all organisational policies and procedures, including those relating to hygiene, respect for colleagues, timekeeping, and flexibility.
Undertaking additional reasonable tasks, as required, to maintain, promote, develop, and expand the business and its interests.
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Butler Harwell believes in investing in its staff and empowering team members to forge their future with us. We offer full training and professional development opportunities, allowing you to continue learning while you work. Our ideal candidate will demonstrate the potential to grow with the Company and a solid understanding of our key aims and objectives.
To be eligible for this role, you must meet the following requirements:
Minimum of 5 years of practical electrical experience
City & Guilds electrical qualifications and 18th Edition certification (required)
ECS Gold Card holder (desirable)
Qualifications such as BTEC, NVQ Level 3, ONC, or HNC/HND (desirable)
Experience with electrical design, including AutoCAD (advantageous)
Skills in control panel design, manufacture, or installation
Proficient in Microsoft Office (Excel, Word, Outlook, etc.)
Strong communication and time-management skills
Full UK driving licence
Must be legally eligible to work in the UK
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This is a full-time, field-based role with regular travel to our office in Ashford, Kent to co-ordinate projects with fellow team members.
The salary bracket for this position is £45,000-£49,000 per annum d.o.e., where a discretionary 5% annual bonus (paid quarterly), based on meeting agreed targets / KPIs, equating to a potential earning of £47,250 - £51,450 per annum.
The role includes 20 days paid holiday plus eight days bank holidays per year. Additionally, any working days between Christmas and New Year will be paid, despite our office being closed during this time.
A vehicle and laptop will be provided along with an expenses card for general day-to-day company use and a fuel card for vehicle expenses.
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Please provide a copy of your CV, along with a covering letter detailing why you are interested in this opportunity to:
Successful candidates will be required to provide a reference and must have the legal right to live and work in the UK.
Thank you for your interest - we look forward to hearing from you.
SUPPORT ENGINEER MANAGER
Butler Harwell is seeking an experienced Support Engineering Manager to create and manage our customer support operations. As Support Engineering Manager, you'll establish and lead our dedicated support department, serving both our customers and our engineering/commissioning teams. This is a key leadership position with full P&L responsibility and autonomy in department development.
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Create and implement support strategies and processes from the ground up
Manage departmental calendar and cost centre
Drive profitability while maintaining exceptional service levels
Oversee technical support delivery across multiple systems and platforms
Lead and develop the support team
Handle antisocial hours as required
Identify and pursue upgrade and new equipment sales opportunities
WORKING HOURS
Typical working hours are 8am – 5pm, Monday to Friday with 1 hour of statutory breaks. You would also be available to receive emergency client calls during your rest period. Any time from your statutory break period, from cessation of the emergency call to the start of your next shift, shall be returned to you typically in the same working week. We aim to work with you to remain respectful of on-call and rest periods. Due to the nature of works, it is expected you to opt-out of the Working Time directive.
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TECHNICAL EXPERTISE REQUIRED:
Demonstrable working knowledge of:
Control4 & Crestron (including Crestron Home)
Savant & Lutron
Rako Lighting Systems
Networking (DrayTek, Cisco)
Blustream
Sonos Audio Systems
Ruckus & Unifi
REQUIREMENTS:
Minimum 5 years' experience at mid to senior level in smart home/AV industry
Strong technical troubleshooting abilities
Excellence in customer service delivery
Commercial acumen and P&L management experience
Team leadership and development skills
Willing to work with consideration and passion
Attention to detail and tidy working essential
The ability work well under pressure
Patience and the ability to remain calm in stressful situations
To be flexible and open to change
Use of Microsoft Office (Excel/Word/Outlook etc) is beneficial
Good communication and time-management skills
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Base salary from £42,000 (depending on experience)
Inconvenience bonus per call-out eventuality.
Use of Company vehicle (small van)
Company expense and fuel card
Uncapped commission scheme for equipment sales and upgrades
Comprehensive benefits package
Butler Harwell believes in investing in its staff and empowering you to forge your future with us. We provide full training and courses to allow you to learn while you work. Our ideal candidate will show an ability to grow with the Company and demonstrate a fundamental understanding of its key aims and objectives.
This is an immediate start, full-time office and field-based role, with an expectation that applicants shall ideally live within the Home Counties (Greater London, Essex, Middlesex, Surrey, Kent and Sussex).
A vehicle and laptop will be provided along with an expenses card for general day-to-day company use and a fuel card for vehicle expenses. Candidates must have a full UK driving licence.
The role includes 20 days paid holiday plus eight days bank holidays per year. Additionally, any working days between Christmas and New Year will be paid, despite our office being closed during this time.
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Please provide a copy of your CV, along with a covering letter detailing why you are interested in this opportunity to:
Successful candidates will be required to provide a reference and must have the legal right to live and work in the UK.
Thank you for your interest - we look forward to hearing from you.
SENIOR ENGINEER
We are seeking a talented and dedicated Smart Homes Senior Engineer to join our team. The ideal candidate will combine technical expertise and experience with strong leadership to roll-out integrated, user-friendly smart home solutions that transform how people interact with their living spaces.
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Work closely with Projects Manager to be the site-lead to manage project installation life cycle.
Time and workflow management of Engineer(s) and sub-contractors.
Ensure attention to detail and maintain high standards of work.
Ability to manage multiple projects simultaneously, balancing competing deadlines and requirements.
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EXPERIENCE:
Minimum 5 years of experience or residential and commercial smart-home solutions, such as:
Multi-room AV & Cinema / Media rooms
Intelligent Lighting & HVAC
Network
Security, Intruder alarms, CCTV and access control
Whole home automation
SKILLSETS REQUIRED INCLUDE:
Cable Testing & Certification of First Fix Cables (Generally Installed by Others)
Infrastructure Cable Termination & Head End Installation
Second Fix Installation & Commissioning of the Above Listed Systems
Rack Planning, Building & Commissioning
Wired & Wireless Data Networks
Soft Skills for Customer Handover & System Training
Fault Finding & Reactive Maintenance (Remote & In Person)
Strong verbal and written communication skills, with the ability to interact with both technical and non-technical stakeholders.
Use of Microsoft Office (Excel/Word/Outlook etc) is beneficial
Butler Harwell is proudly selective when it comes to choosing suppliers and manufacturers, and has chosen to work with the below partners, with which experience and familiarity are highly beneficial:
Crestron (Crestron Home/Sonnex/DM-NVX/DM-NAX/Flex)
Savant
Lutron (HomeWorks QS/Sivoia QS/RA 2)
Control4 (inc. Triad, Araknis & Other Snap One Brands)
Rako (Wired & Wireless)
Artcoustic (SL Series, Performance Series & Spitfire Loudsopeakers & Subwoofers)
Wisdom Audio (Loudspeakers & Amplification)
L Acoustics (Loudspeakers & Amplification)
Blustream (Matrices & HDBaseT/Network-Based Video)
Bowers & Wilkins
Dahua (Cameras & NVRs)
2N (Intercoms & Access Controls)
Draytek (Routers)
Cisco (Switches)
Ubiquiti (Routers, Switches, Wireless Access Points)
Middle Atlantic (Specialist Equipment Racks)
Excel Networking (Cables & Networking Accessories)
Future Automation (Specialist Mounts & Mechanisms)
Sonance (Patio Series/Garden Series/Landscape Series Loudspeakers & Subwoofers)
Ruckus Unleashed (Wireless Access Points)
Gira (KNX Interfaces)
Texecom (Premier Elite Alarm Systems)
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Base salary from £40,000 (depending on experience)
Company van with fuel card plus company expenses card
Discretionary bonus scheme
Company pension
This is an immediate start, full-time field-based role, with an expectation that applicants shall ideally live within the Home Counties (Greater London, Essex, Middlesex, Surrey, Kent and Sussex). It is essential that candidates have a full UK driving licence.
The role includes 20 days paid holiday plus eight days bank holidays per year. Additionally, any working days between Christmas and New Year will be paid, despite our office being closed during this time.
Butler Harwell believes in investing in its staff and empowering you to forge your future with us. We provide full training and courses to allow you to learn while you work. Our ideal candidate will show an ability to grow with the Company and demonstrate a fundamental understanding of its key aims and objectives.
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Please provide a copy of your CV, along with a covering letter detailing why you are interested in this opportunity to:
Successful candidates will be required to provide a reference and must have the legal right to live and work in the UK.
SYSTEMS DESIGNER
We are seeking a talented and innovative Smart Homes System Designer to join our team in our Ashford, Kent office. The ideal candidate will be responsible for designing, integrating, and optimising comprehensive smart home solutions that enhance comfort, efficiency, and security for commercial and residential projects. The role involves working closely with clients and project managers to ensure the successful execution of smart home solutions.
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You will be responsible for the initial creation, and subsequent revisions of various design deliverables including structured cable diagrams, set outs, schedules, rack schematics, and others.
Create custom smart home ecosystem designs that integrate multiple technologies and platforms
You will be responsible for document control, version release and keeping the document register up to date on projects you are leading on.
You will be communicating directly with our Projects team ensuring they have all the right information in order to deliver our projects.
You will be attending site visits in order to gather information and meet with project stakeholders.
Taking the role of Design Lead on projects, ensuring that key deliverables are produced on time and within the
budgeted hours, so that we can meet project milestones. In addition to communicating directly with other project stakeholders such as Architects or Building Contractors in order to collaborate as required.
You will be assisting in the creation of new, and modification of existing deliverable templates
Project Management: Ability to manage multiple projects simultaneously, balancing competing deadlines and requirements.
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Experience: minimum 5 years of experience in smart home systems design.
Detailed knowledge of AutoCAD and Visio is essential
Strong technical knowledge of:
o Multi-room AV & Cinema / Media rooms
o Intelligent Lighting & HVAC
o Network
o Security
o Whole home automation
With brands such as Creston, Savant, Control 4, KNX, Lutron, Rako, Cisco, Ubiquiti, Ruckus, DrayTek
Knowledge of Revit, SketchUp and DIALux lighting software preferred but not essential.
Communication: Strong verbal and written communication skills, with the ability to interact with both technical and non-technical stakeholders.
High attention to detail in system design and documentation.
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Base salary from £40,000 (depending on experience)
Discretionary bonus scheme
Company pension
This is a full-time (40 hours / week), office role based in our Ashford, Kent office with occasional travel to project sites as determined.
A laptop will be provided along with an expenses card for general day-to-day company use. It is preferred that candidates have a full UK driving licence.
The role includes 20 days paid holiday plus eight days bank holidays per year. Additionally, any working days between Christmas and New Year will be paid, despite our office being closed during this time.
Butler Harwell believes in investing in its staff and empowering you to forge your future with us. We provide full training and courses to allow you to learn while you work. Our ideal candidate will show an ability to grow with the Company and demonstrate a fundamental understanding of its key aims and objectives.
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Please provide a copy of your CV, along with a covering letter detailing why you are interested in this opportunity to:
Successful candidates will be required to provide a reference and must have the legal right to live and work in the UK.