Butler Harwell doesn't create commoditised, reactive systems that rely on an occupant to take action; instead, we take an affinity approach to the smart home, tying intelligent systems together in an adaptive, automated manner wherever possible.


How we work


stage one | Exploratory meeting

we start each project by meeting you face-to-face so we can understand your requirements and discuss how technology can usefully be integrated into your routines.

This means that we can start creating a design brief knowing exactly what you are looking for, rather than reaching for an off-the-shelf solution that might be unsuitable to your specific needs.


stage two | Design outline

The Design Outline is the most critical part of the whole integration process. This is where we roadmap the project, outlining the scope of the installation, the necessary timelines, the initial estimated costs and the responsibilities of all parties involved during the process.

This is also an important feedback stage, allowing both parties to take a step back and look at the project critically, allowing us to make suggestions and amendments that will streamline and improve the installation. 


STAGE THREe | Design & feasibility analyses

Once we have a clear roadmap for the project in place, we look at the feasibility of each of the proposed solutions, stress-testing each element in line to ensure that they are fully implementable within the budget and timeline previously agreed upon.

During this stage we will create technical drawings, 3D models, elevations and any other design elements that might be needed to ensure that everything can be integrated smoothly. This also means that other professionals involved in the build – such as the electrician and architect – can easily work from our plans. This stage is also where we can provide a more detailed costing breakdown, highlighting areas where costs can be saved or where the limitations of a property might necessitate a more expensive workaround.


STAGE FOUR | Equipment procurement

We have incredibly strong links with a number of established, well-regarded manufacturers in the smart home sector, allowing us to specify the best possible equipment for the job.

By working with trusted suppliers we are able to guarantee the quality of the materials we provide, as well as being able to ensure that all equipment will be delivered on schedule and within the budgets we have previously agreed upon.

STAGE FIVE | On-site integration

Our experienced, CEDIA-trained installation team is fully involved in our projects from the start and, as such, arrive on site with everything they need to get the work done.

Thanks to our rigorous design process, many of the usual delays that often happen once a project moves on-site can be avoided, allowing us to complete our installations efficiently and minimising the tendency for mission creep during the integration process.


STAGE six | Aftercare

Smart homes are incredibly complex systems, which is why an installation of this sort doesn’t end once the final cable is in place. We don’t agree that this should be a hidden cost, which is why extensive technical support for a year following your installation is included as part of your installation.

We’ll remotely inspect your property’s technology systems on a regular basis, as well as organising a number of in-person visits to the property so we can safeguard that everything is running smoothly.